How to get chat notifications in Google Chrome?
To get Chat Notifications in Google Chrome Browser, kindly follow the below steps: 1. Open your Google Chrome Browser and click on the 'Customize and Control Google Chrome' Button located next to the address bar. 2. Click on 'Settings' from the drop down menu. 3. Now scroll down and click 'Show Advanced Set…
Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the different Agent Notifications …
How to send attachments to customers when creating a new ticket?
If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder email notification . * Navigate to Manage >> Notifications >> Contact Notifications >> New Ticket Auto-responder . * Go to Templates, and click on …
Enable/Disable email notifications
Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * Contact notifications * Agent Notifications * Knowledge Base notifications Note: System and Forum notifications cannot be disabled. Watch a Feature Wal…
How to increase the volume of an incoming chat?
To increase the volume of incoming chat notifications or messages, click on the Volume icon located on the bottom right corner of the home screen of your HappyFox Chat Account. You can either mute the volume or can keep it in loud or louder mode.
Automatically Post Condition-based Notifications to Slack
You can leverage HappyFox's powerful automation suite - Smart Rules to post conditional notifications to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission to confi…
Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. 🔐 Manage Notifications permission govern the visibility of this feature. Learn more about permissions. Agents have three options to choose from, namely; 1️⃣ Ca…
Identify SLA Breaches
Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. Learn how to create and manage SLAs here . Available in All Pricing Plans SLA breach information in Ticket List Page: Lookout for "Red Alert/Exclamation" SLA in…
Customize System Email Notifications
System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the differe…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus What are the different Knowle…
