Manage chat agents
Admins can manage all support staff who access the chat dashboard from the Agents section. You can invite unlimited agents to your HappyFox Chat account. Add/invite agents: 1. Click on the Agents section on the main menu. 2. Click on the Add Agents button. 3. In the pop-up you can the name and email id of t…
How to deactivate an agent?
To deactivate an agent, click on 'Agents' from the main menu in your HappyFox Chat account. Click on the agent tile that you want to deactivate. On the pop-up, click on 'Deactivate' located at bottom right corner. After clicking Deactivate, you will be prompted with a confirmation and on choosing 'Yes' the ag…
Deactivate agent
What does deactivating an agent mean? When deactivated, * An agent can no longer access the HappyFox agent portal. * The agent will no longer be considered for ticket assignments. * If the agent was part of any filter or\ queue conditions, it will no longer include the agent. Who can deactivate an agent? * A…
