Knowledge base permissions
Knowledge base permissions allow you to configure the visibility and actions on articles and KB sections. There are two permissions under Manage >> Roles & Permissions >> Managerial related to Knowledge Base: * Manage Knowledge Base Sections and Articles. * View KB sections & articles of unassociated categori…
Set visibility preferences for Support Center and Knowledge Base
You can change the visibility options related to Support Center and Knowledge Base on what information to be shown to your customers. To check out these options go to Manage --> Account Settings --> Support Center Settings and navigate to the last option Visibility Preferences: 1. "Allow customers to view KB wi…
Agents - Roles & Permissions
On HappyFox Chat, you can create multiple roles with custom access/permissions. Under Manage >> Roles and Permissions, you'll see default roles - Admin and Agent which have a pre-defined set of permissions (listed at the end of this article). Based on your requirement you can create new roles with custom permissio…
